There may be a local connectivity issue. For example: broadband speeds, other Bluetooth / wireless interference. 

Here are some recommendations:

If on a mobile device:

• Clear all cache data on your device
• Ensure your app is up to date
• Check application permissions, allow your device to access Echelon Fit App as ‘High Accuracy’ (Location) and ‘Unrestricted Data Access’

If on a mounted tablet:

• Ensure ALL your software is up-to-date
• Confirm you are connected to the 2.4GHz band of your network

If you continue to have issues:

• Move your router to a new location to improve signal strength. You'll usually see better reception throughout your home if the router is in a central location.
• Move wireless devices such as cordless phones or microwave ovens away from your router. Wireless interference from these devices can create issues when you try to connect over Wi-Fi.
• Elevate your router off the floor. A router on top of a bookshelf or desk will give you better reception than a router placed behind or under furniture.
• Boost Wi-Fi signal with boosters, mesh, adapters
• Seek advice from your internet service provider.  They can also help you resolve network connectivity issues by determining if your router is properly set up to communicate with the with other streaming devices such as Echelon and not intentionally blocked
• BROADBAND SPEED: Leaderboards currently require at least 20 Mbps download to review speed to work, you can run internet connection speed tests by contacting your internet / data provider or going to https://www.speedtest.net/

Still having issues? Please contact our Customer Service team who will be happy to help! You can contact them here: Contact Customer Service