Warranty

ECHELON | RECOVERY offers a 1-year Residential warranty and a 6-month Commercial warranty on all Cold Immersion Systems.

 

This warranty covers manufacturing defects and any issues related to the normal use of the product. This excludes wear-and-tear and abuse.
We want you to be fully satisfied with your purchase from ECHELON | RECOVERY. If for some reason you are not completely happy with your order, we offer a straightforward return and refund process.

 

Return and refund policy

We want you to be fully satisfied with your purchase from ECHELON | RECOVERY. If for some reason you are not completely happy with your order, we offer a straightforward return and refund process. Please review the following guidelines.

 

Return Eligibility

Items must be undamaged and in their original packaging.

Any accompanying accessories or components must be included.

 

Initiation of Return:

Contact our customer support team to initiate the return process.

Provide relevant details such as order number, product name, and reason for return.

 

Return Authorization:

Our customer support team will provide you with a Return Authorization (RA) number.

Please ensure the RA number is clearly visible on the outside of the package.

 

Return Shipment:

You are responsible for the shipping costs associated with the return.

Use a reliable shipping method with tracking to ensure the safe delivery of the item. 

 

Inspection and Refund:

Once we receive the returned item, our team will inspect it for eligibility.

If the return meets the criteria, we will process the refund.

Refunds will be issued in the original form of payment.

 

Exclusions:

Certain items may be non-returnable due to hygiene or safety reasons.

Any customized or personalized products may not be eligible for return.

 

Damaged or Defective Items:

If your item arrives damaged or defective, please contact our customer support immediately.

Provide relevant details and attach any photos supporting the claim of damages or defects.

We will work with you to resolve the issue promptly.

 

Please note that the specifics of our return and refund policy may vary depending on the product or circumstance. For more information or any inquiries, please reach out to our customer support team.

 

We are committed to ensuring your satisfaction and will do our best to assist you throughout the return and refund process.

 

The ECHELON | RECOVERY Team

 

These return & refund guidelines are only applicable if you are within the appropriate warranty period. If you have exceeded the warranty period, feel free to contact us at the aforementioned email address and we will do our best to assist you further.