If your rower is not connecting to your Echelon Fit app, here are the troubleshooting steps that you can take:

1. Discharge power

• Unplug the rower from the wall/socket
• Switch the ON/OFF button to the 'I' position and wait  for 30 seconds (discharges residual power in Bluetooth controller)
• Switch the ON/OFF button to the '0' position

2. Update software

• Disable/switch off all other nearby Bluetooth devices to prevent pairing clashes.
• Uninstall the Echelon Fit app from a nominated device 
• Apply any software/operating system updates to this device, power down and up again.
• Reinstall the Echelon Fit app to the latest version

3. Re-connect

• Plug the rower in at the wall, switch the ON/OFF button to 'I', you should see the blue light on the controller starting to flash/blink
• Log into your Echelon Fit app, select your profile
• Join any ON DEMAND class. Wait until the class starts running smoothly (dependent on your Wi-Fi signal)
• You will see a message 'You are DISCONNECTED! Click here to RECONNECT', click on this
• You should see your rower appear in the next dialogue box, select.  Sometimes removing a protective phone/tablet cover will help with achieving better Wi-Fi and Bluetooth signals.
• Check the battery level of the controller in your Echelon Fit app.  If there is a 'low' indicator, replace the battery on the handlebar (see FAQ)
• Once connection has been established, update Firmware (...Me/Settings/Firmware/update)