If you are having issues with 'Echelon keeps stopping' please follow the steps below in the first instance: 
 

• Make sure the app and firmware are both up to date
• Make sure the running belt is aligned and not too loose as illustrated in the instruction manual 
• Check that the belt is running normally when no one is on the running deck 
• Remove any extension cords and ensure the Stride is plugged in to the mains

If after completing the steps above the issue persists, it is likely replacement parts may be needed. Please contact Customer Service here: Contact Customer Service

Link to Stride Instruction Manuals: Instruction Manuals